AgentSage
Calculate the number of agents needed in your call center.
Agent Calculation
Hourly Call Volume
Average Handle Time (seconds)
Occupancy Target (0-1)
Shrinkage (0-1)
Suggest Parameters
Calculate Agents
Shrinkage Calculation
Total Scheduled Agent Hours per Month
Breaks (Lunch, Coffee)
Training and Coaching
Vacation and Planned Absences
Unplanned Absences (Sickness)
System Downtime
Calculate Shrinkage